NEWARK ROAD SURGERY
501A Newark Road, Lincoln, LN6 8RT
Part of Optimus Group of Practices

Tel: 01522 537944
Fax: 01522 510932

OPENING HOURS
Reception is open from 8.00 am to 6.30 pm. Monday to Friday.

HOW TO REQUEST AN APPOINTMENT
Consultations are by appointment which may be made at the surgery or by telephone. Please call 01522 537944 after 8.00 am.

HOW TO BOOK IN ADVANCE
The practice offers pre-bookable appointments up to 4 weeks in advance with the GP of your choice. Please contact the surgery by telephone or in person.

HOW TO BOOK AN APPOINTMENT ON THE DAY YOU NEED TO BE SEEN
Some appointments are available for patients needing to be seen on the same day as the request is made. You will be offered an appointment with a GP but if you wish to see a particular GP you may have to wait longer. Should all appointments be booked on the day you wish to attend the receptionist will offer to take your details so that the doctor can contact you to deal with your problem.

HOME VISITS
Home visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is too ill to come to the surgery. Usually if the patient has a temperature, or a rash, coming to the surgery will do no harm but please inform the receptionist when you make an appointment. When the condition of the patient does require a home visit, please telephone if possible between 8.30 am and 10.30 a.m. The receptionist will ask you for the patient's name, address, telephone number and the reason for the visit. This information enables the doctors to plan their calls and allow urgent visits to be dealt with promptly. You may be rung back by the doctor before the visit.

TEST RESULTS
Please telephone after 11.00 am for test results.

Emergency out of hours services are provided by the Lincolnshire Teaching Primary Care Trust between the hours of 6.30 pm and 8.00 am. Please telephone the surgery on 01522 537944 when you will hear a recorded message and be automatically transferred to the Out of Hours Service. IF FOR ANY REASON THIS SYSTEM FAILS and you are unable to contact the doctor and the emergency persists, then ring 999 without delay.

Patients should only ring the Out of Hours Service for urgent medical problems that cannot wait until the surgery is open.

All pharmacies offer advice and support on minor illness.

ACCIDENT & EMERGENCY
The nearest Accident & Emergency Department is at Lincoln County Hospital, Greetwell Road, Lincoln LN2 5QY.

NHS WALK-IN CENTRE
The nearest is 29 miles away in Nottingham. The address is The Island Business Quarter, London Road, Nottingham, NG2 4UU. The Centre is run by NHS Nurses and you do not need to make an appointment.

If you would like to register with us you must live within the practice boundary, please click on the image below. Please contact reception for further details.

You will be offered a 'new patient check' appointment with the practice nurse. It is essential that you attend this appointment to enable us to evaluate your medical requirements. It helps us check on any potential problems you may have and also helps us monitor the health needs of the practice as a whole. Blood pressure, urine testing and general health enquiries will be carried out at this appointment. It often takes time for your medical records to reach us from your previous doctor so please take advantage of this service which is free to you as an NHS patient.

You will be registered with one of our doctors, however you will always have the right to express a preference of practitioner. Please note we do not discriminate on the grounds of race, gender or sexual orientation.

Temporary Residents
We are happy to see anyone staying with or visiting you if they require a doctor and cannot get to their own practice.

If you are on regular medication you will be given a computerised slip for requesting repeat prescriptions. When you need a further prescription please hand your slip in at reception 48 hours before you require the prescription. If it is not possible to bring the slip to the surgery then please post it and enclose an SAE. This will then be posted back to you. If your prescription is sent directly from the surgery to the local chemist, please allow 72 hours before collecting it from the chemist. The local pharmacies also offer a free delivery service to those who need it - enquire at the pharmacy.

When your medication review is due a letter may be attached to your prescription.