NEWARK ROAD SURGERY
501A Newark Road, Lincoln, LN6 8RT
Part of Optimus Group of Practices

Tel: 01522 537944
Fax: 01522 510932

PRACTICE CHARTER

As a patient in our practice we aim to provide you with the highest quality of health care through the team of Health Professionals at our surgery. You have the following rights:

1
 To be greeted in a welcoming manner in all circumstances 
2
 To confidentiality with privacy and dignity being respected 
3
 A clear explanation of care and treatment 
4
 To ask questions and have them answered regarding care and treatment 
5
 Information on services offered by the practice to be available in the practice booklet 
6
 To be seen within 20 minutes of your booked appointment and be given a reason for any delay 
7
 To be offered an appointment with the doctor of their choice, at the earliest opportunity. When a problem is urgent, please understand that it is not always possible to see the doctor of your choice 
8
 In an emergency a doctor can be contacted at all times day and night 
9
 Repeat prescriptions will be available for collection from the surgery within 48 hours or 72 hours if collecting from the chemist 
10
 A named person to deal confidentially and promptly with any complaint, comment or suggestion you may have about the services we provide 
 
With this commitment we attempt to give you the best possible service but this can only be achieved by working together. HELP US TO HELP YOU.  

 
HOW YOU CAN HELP US
1
 TELEPHONE: The lines are very busy first thing in the morning. Please ring between 8.30 am and 10.30 am for a home visit. For results of tests please try to ring between 11.00 am and 5.30 pm.
2
 Please only request a home visit if you are unable to attend the surgery. If you do not have transport but are able to travel in a taxi then please do so
3
 Being responsible by keeping appointments or giving notice to the Practice if you wish to cancel. The more notice given of cancelling an appointment the more helpful to the Practice. An appointment can be reallocated with only 5 minutes notice in some circumstances
4
 Remember an appointment is for one person only
5
 If you expect your visit to the doctor to be lengthy, please let the receptionist know when you make the appointment so that more time can be allowed, and others after you will not be kept waiting too long
6
 Try to come to morning surgery unless you are a 'worker' or a 'schoolchild'
7

Please read all posters and make use of the pamphlets available on display in the waiting room
8
 Please use other members of the Healthcare team - they may help as much as the Doctor
9
 Please inform the practice if you change your address or telephone number
10

Whilst we appreciate that emotions run high when a person feels unwell or is concerned we do not expect any patients to be verbally abusive to any members of staff. The partners take such issues seriously since a happy team is an efficient team

If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients
11
 If you have any suggestions or complaints about the service we provide, please contact the Practice Manager, or if you feel it more appropriate the doctor. The Practice Manager can see you privately or you may contact them directly by telephone.

Thank you for your co-operation.

 
©2008 Newark Road Surgery
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